Account Receivable Agent
Job DetailsJob Location: Medelin, Antioquia 050021Travel Percentage: NegligibleJob Description
Position Title: Bilingual Collections Agent (Accounts Receivable Agent- ONLY Remote in Colombia)
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type: Indefinite Terms
Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint
Job Start Date: Immediate
Location: Remote
Country: Colombia
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
Flexible schedule based on business needs
Reports to: Collections Supervisor/Manager
Company Overview
D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.
Job Description
The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.
Essential Duties and Responsibilities include the following:
Make and receive contacts via telephone, email and chat for assigned accounts
Use advanced call structures and techniques
Investigate reasons for non-payment/return
Negotiates resolution
Verify return/payment terms, funding sources and process condition
Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
Manages a portfolio of accounts to promote efficiency within standards
Utilize concise notes/updates in corporate/client databases
Research cases to find viable contact sources when information provided is not current
Build business cases to support payment/return/write-off decisions
Track daily metrics and performance to attain required goals
Demonstrate behaviors reflecting our policies
Maintain a positive customer relationship
Exceed standards expressed by the client
Our ideal candidate will possess the following:
Ability to work a flexible schedule
Native or fluent speaker of other languages, apart from English, is a plus
Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc)
Knowledge of ERP (SAP, Oracle)
Ability to build rapport, ask questions, listen and redirect the conversations
Ability to overcome objections, analyze responses and negotiate resolutions
Work independently and as part of a team to achieve required metrics and standards
Solid time management skills
Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
Ability to adapt to new business opportunities, challenges and client demands
Excellent verbal and written communication skills
Ability to learn and grow with our organization
Great analytical, critical thinking and problem-solving abilities
Qualifications
2+ years of collections experience
Preferred Order to Cash experience
Experience with an automated telephone dialing system and collections database
Associate's degree in business preferred
Must be detail oriented, with the ability to work independently.
Proven experience working with invoice processing portals (excluding one-time payment portals), including navigating, extracting, and managing invoice data within such systems.
Hands-on experience with Salesforce and advanced Excel skills, including frequent use of VLOOKUPs and related functions for data analysis and reporting.
Apply tot his job
Apply To this Job
Position Title: Bilingual Collections Agent (Accounts Receivable Agent- ONLY Remote in Colombia)
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type: Indefinite Terms
Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint
Job Start Date: Immediate
Location: Remote
Country: Colombia
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
Flexible schedule based on business needs
Reports to: Collections Supervisor/Manager
Company Overview
D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.
Job Description
The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.
Essential Duties and Responsibilities include the following:
Make and receive contacts via telephone, email and chat for assigned accounts
Use advanced call structures and techniques
Investigate reasons for non-payment/return
Negotiates resolution
Verify return/payment terms, funding sources and process condition
Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
Manages a portfolio of accounts to promote efficiency within standards
Utilize concise notes/updates in corporate/client databases
Research cases to find viable contact sources when information provided is not current
Build business cases to support payment/return/write-off decisions
Track daily metrics and performance to attain required goals
Demonstrate behaviors reflecting our policies
Maintain a positive customer relationship
Exceed standards expressed by the client
Our ideal candidate will possess the following:
Ability to work a flexible schedule
Native or fluent speaker of other languages, apart from English, is a plus
Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc)
Knowledge of ERP (SAP, Oracle)
Ability to build rapport, ask questions, listen and redirect the conversations
Ability to overcome objections, analyze responses and negotiate resolutions
Work independently and as part of a team to achieve required metrics and standards
Solid time management skills
Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
Ability to adapt to new business opportunities, challenges and client demands
Excellent verbal and written communication skills
Ability to learn and grow with our organization
Great analytical, critical thinking and problem-solving abilities
Qualifications
2+ years of collections experience
Preferred Order to Cash experience
Experience with an automated telephone dialing system and collections database
Associate's degree in business preferred
Must be detail oriented, with the ability to work independently.
Proven experience working with invoice processing portals (excluding one-time payment portals), including navigating, extracting, and managing invoice data within such systems.
Hands-on experience with Salesforce and advanced Excel skills, including frequent use of VLOOKUPs and related functions for data analysis and reporting.
Apply tot his job
Apply To this Job