Account Manager, Restaurants

DoorDash is a technology and logistics company focused on empowering local economies. As a Merchant Success Manager, you will support and grow DoorDash’s SMB restaurant partners, managing a high volume book of around 500 merchants and helping them improve their performance on the platform.ResponsibilitiesMake outbound dials to existing merchants from your book of business (500+ accounts) to upsell them on DoorDash products and marketing spendEstablish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)Advise business owners on promotions and spending to achieve their revenue goalsCommunicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goalsDeliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growthReduce churn, while identifying and supporting new store expansionsCollaborate with internal growth teams to identify the best products to pitch to merchantsAbility to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessitiesSkills1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption1+ years of experience in Outbound Sales being held to DTT minimums1+ years of experience in business operations or related settingExperience in prior Outbound sales, account management, portfolio management, or related rolesExperience using Salesforce or similar CRM toolsVersed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient levelDemonstrate empathy with customer needs and adapt to meet their unique goalsBenefits401(k) plan with employer matching16 weeks of paid parental leaveWellness benefitsCommuter benefits matchPaid time offPaid sick leave in compliance with applicable lawsMedical, dental, and vision benefits11 paid holidaysDisability and basic life insuranceFamily-forming assistanceMental health programCompany OverviewDoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com.Company H1B SponsorshipDoorDash has a track record of offering H1B sponsorships, with 530 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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