Account Manager - Packaging Adhesives Job
Account Manager – Packaging Adhesives (North America)
Location:
Remote (Up to 50% travel)
Reports To:
National Sales Manager – Packaging
Position Summary
We are seeking a highly motivated and customer-focused Account Manager to join our North America Packaging Adhesives team. This role is responsible for managing and growing a portfolio of strategic accounts by building strong, long-term customer relationships and delivering value-driven solutions.
The Account Manager serves as a trusted advisor to customers, leveraging both commercial and technical expertise to support customer success, drive retention, and expand business within existing accounts. This position plays a critical role in strengthening partnerships across key markets including food & beverage, personal care, and consumer goods.
Key Responsibilities
Account Management & Customer Growth
Manage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfaction
Build and maintain strong relationships with key stakeholders across customer organizations (procurement, operations, engineering, leadership)
Develop and execute account plans that identify opportunities to expand share of wallet and deepen customer engagement
Drive organic growth within existing accounts through upselling, cross-selling, and introduction of new solutions
Conduct regular customer meetings, including quarterly business reviews, to communicate value, performance, and future opportunities
Customer Partnership & Value Delivery
Serve as the primary point of contact and trusted advisor for assigned customers
Understand customer strategies, challenges, and operational needs to align solutions accordingly
Proactively identify opportunities to improve customer performance, efficiency, and sustainability outcomes
Ensure a high level of responsiveness to customer needs, issues, and escalations
Technical & Solution Support
Provide consultative support by recommending adhesive solutions aligned with customer applications and processes
Collaborate closely with Technical Service and R&D teams to:
Optimize product performance
Support line trials and product qualifications
Troubleshoot and resolve technical challenges
Support continuous improvement initiatives to enhance customer operations and product effectiveness
Strategic Collaboration & Internal Alignment
Partner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver a seamless customer experience
Share voice-of-customer (VOC) insights to support innovation and product development
Contribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creation
Business Planning & Performance Management
Develop and maintain accurate account forecasts and growth plans
Track and report on key performance metrics including:
Account revenue growth
Retention rates
Customer satisfaction
Maintain up-to-date customer activity, opportunities, and account plans in CRM (e.g., Salesforce)
Qualifications
Bachelor’s degree in Business, Engineering, Chemistry, or a related field required (advanced degree preferred)
8–15 years of experience in B2B sales or account management, preferably in:
Industrial adhesives
Packaging materials
Technical or manufacturing environments
Proven track record of managing and growing existing customer accounts
Strong relationship management and stakeholder engagement skills across multiple levels of an organization
Experience supporting complex, multi-site or national accounts
Technical aptitude with the ability to translate customer needs into practical solutions
Knowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantage
Excellent communication, negotiation, and organizational skills
Self-motivated, collaborative, and customer-centric mindset
Proficiency with CRM tools (Salesforce or equivalent)
Location:
Remote (Up to 50% travel)
Reports To:
National Sales Manager – Packaging
Position Summary
We are seeking a highly motivated and customer-focused Account Manager to join our North America Packaging Adhesives team. This role is responsible for managing and growing a portfolio of strategic accounts by building strong, long-term customer relationships and delivering value-driven solutions.
The Account Manager serves as a trusted advisor to customers, leveraging both commercial and technical expertise to support customer success, drive retention, and expand business within existing accounts. This position plays a critical role in strengthening partnerships across key markets including food & beverage, personal care, and consumer goods.
Key Responsibilities
Account Management & Customer Growth
Manage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfaction
Build and maintain strong relationships with key stakeholders across customer organizations (procurement, operations, engineering, leadership)
Develop and execute account plans that identify opportunities to expand share of wallet and deepen customer engagement
Drive organic growth within existing accounts through upselling, cross-selling, and introduction of new solutions
Conduct regular customer meetings, including quarterly business reviews, to communicate value, performance, and future opportunities
Customer Partnership & Value Delivery
Serve as the primary point of contact and trusted advisor for assigned customers
Understand customer strategies, challenges, and operational needs to align solutions accordingly
Proactively identify opportunities to improve customer performance, efficiency, and sustainability outcomes
Ensure a high level of responsiveness to customer needs, issues, and escalations
Technical & Solution Support
Provide consultative support by recommending adhesive solutions aligned with customer applications and processes
Collaborate closely with Technical Service and R&D teams to:
Optimize product performance
Support line trials and product qualifications
Troubleshoot and resolve technical challenges
Support continuous improvement initiatives to enhance customer operations and product effectiveness
Strategic Collaboration & Internal Alignment
Partner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver a seamless customer experience
Share voice-of-customer (VOC) insights to support innovation and product development
Contribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creation
Business Planning & Performance Management
Develop and maintain accurate account forecasts and growth plans
Track and report on key performance metrics including:
Account revenue growth
Retention rates
Customer satisfaction
Maintain up-to-date customer activity, opportunities, and account plans in CRM (e.g., Salesforce)
Qualifications
Bachelor’s degree in Business, Engineering, Chemistry, or a related field required (advanced degree preferred)
8–15 years of experience in B2B sales or account management, preferably in:
Industrial adhesives
Packaging materials
Technical or manufacturing environments
Proven track record of managing and growing existing customer accounts
Strong relationship management and stakeholder engagement skills across multiple levels of an organization
Experience supporting complex, multi-site or national accounts
Technical aptitude with the ability to translate customer needs into practical solutions
Knowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantage
Excellent communication, negotiation, and organizational skills
Self-motivated, collaborative, and customer-centric mindset
Proficiency with CRM tools (Salesforce or equivalent)