Account Manager- Mid-Market Retention; HR Services Channel

Position: Account Manager- Mid-Market, Growth & Retention (HR Services Channel) Account Manager – Mid‑Market, Growth & Retention (HR Services Channel) Rippling is a unified platform for HR, IT, and Finance that enables businesses to manage the entire employee lifecycle in one system. About The Role As an Account Manager on our hybrid‑remote US‑based Account Management team, you will be the primary relationship owner for our Mid‑Market customers in the HR Services channel. You will guide them in optimizing Rippling’s suite of HR products, drive customer adoption, retention, and revenue growth. What You’ll Do • Ensure clients realize value and expand across the platform. • Proactively engage customers during key lifecycle events (go‑live, benefits renewal, executive business reviews, contract renewal, etc.). • Field customer requests and lead initiatives to meet adoption, retention, and revenue objectives. • Consult with clients on HR, IT, Finance, and global workforce management needs using a solutions‑based selling approach. • Navigate sales processes, building relationships with multiple stakeholders through remote meetings. • Negotiate and coordinate procurement and contract execution. • Build and manage a pipeline of new subscription cross‑sales, product upgrades, and contract renewals to quarterly targets. • Demonstrate knowledge of current and new Rippling products through adoption playbooks and prospecting. • Partner with Technical Account Managers and cross‑functional teams to devise account plans, long‑term goals, and client strategies. What You Need • 4+ years of SaaS experience in account management, sales, or quota‑carrying customer success. • Track record of consistently meeting and exceeding quota through new product sales and upgrades. • Competitive and creative drive to win over customers and think outside the box. • Demonstrated ability to conduct structured sales discovery, demos, and a complete sales process. • Proven success building and maintaining long‑term commercial relationships, including multi‑year renewals. • Highly effective communication skills with strong people instincts. • Highly organized, self‑motivated, detail‑oriented, with strong follow‑through. • High integrity; enthusiastic about building a great company for the long term. • PEO or HCM experience is a plus. Additional Information Rippling is an equal‑opportunity employer committed to diversity and inclusion. Reasonable accommodations are provided for candidates with disabilities. Employees living within a 40‑mile radius of a Rippling office are expected to work in‑office at least three days a week. Compensation On‑Target Earnings (OTEx) include base salary plus sales commission and benefits. • Tier 1: $170,000 / year OTE (Office based) • Tier 2: $150,000 / year OTE (Remote based) • Commission is not guaranteed. Regulated compensation terms, benefits, and equity details are provided at the time of offer. #J-18808-Ljbffr Apply tot his job