Account Manager, Mid-Market

About MiddeskMiddesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List and cited as an industry leader in business verification by digital identity strategy firm, Liminal.The RoleAs one of Middesk’s Account Management team, you’ll own and nurture a high-volume book of our earliest and most promising customers. In this 1-to-many role, you’ll manage relationships across 50–70 accounts, thoughtfully prioritizing your attention to ensure each customer feels supported and set up for success.You’ll drive customer outcomes by spotting opportunities to expand adoption, integrate new features, and maximize the value of Middesk’s products. As a trusted advisor, you’ll understand your customers’ businesses deeply and advocate for their needs internally. You’ll work cross-functionally with go-to-market, operations, and product/engineering teams to translate insights into meaningful improvements—fueling growth for both your customers and Middesk.What You'll DoManage a portfolio of mid-market accounts, prioritizing your time and focus to ensure customer success.Build trusted relationships with both operational and executive stakeholders.Identify risks and lead proactive renewal conversations to ensure customer retention.Drive deeper adoption of new features and expanded use cases, identifying opportunities for growth.Collaborate cross-functionally to share customer insights and advocate for product improvements.Become an expert in the Know Your Business (KYB) space, understanding how this impacts your customers’ goals and challenges.What We’re Looking For3+ years in B2B Account Management, Customer Success, or a customer-facing role.Experience managing mid-market customers and driving retention, renewals, and adoption.Strong prioritization and relationship-building skills, able to build trust across a broad portfolio.Experience working with a technical product and explaining concepts to non-technical audiences to drive adoption.Proactive, resourceful, and curious—always looking for ways to create value.A strong interest in the KYB industry and how it shapes customer needs.Nice to Haves: Experience in financial services, risk management, or B2B compliance.Location: NYC or SF HybridWe follow a hybrid work model, and for this role, there is an expectation of 2 days per week in our NY o SF office. Candidates should be based within a commutable distance, as we believe in the value of in-person collaboration and building strong team connections while also supporting flexibility where possible.

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