Account Manager

WebMD is the most recognized and trusted brand of health information, serving various stakeholders through its online portals and services. The Account Manager role focuses on enhancing client relationships and retention by ensuring a seamless customer experience and proactively managing client accounts.ResponsibilitiesManage client relationships and deliver outstanding customer experienceSupport prospective and current clients with provisioning, updating, and maintaining their accounts and servicesProvide day-to-day customer service such as answering inbound callsHelp clients understand and maximize the value of their servicesProactively identifying areas for improvements and optimizationManage retention efforts for assigned clients with regularly scheduled check-insSurfacing issues in a timely manner to minimize account attritionActively recognize and initiate up-sell opportunitiesTrack and monitor customer payments, following up in delinquency situationsAchieve KPI targets such as client retention rate, up-sell revenue, CRM task completion %, and task ageSkillsExcellent written and oral communication skillsAbility to prioritize and multi-task based on established deadlines, client needs, and business interestsDetail-oriented and able to execute responsibilities at a high level with minimal supervisionComfortable with selling add-on/upgrade services to existing accounts (physician offices, businesses)Ability to problem solve on behalf of accountsAbility to gain technical competence in utilizing back-end account management portals and systemsMicrosoft Suite competence (Word and Excel mandatory)Bachelor's degree preferredCompany OverviewWebMD is a healthcare center that offers mental health, pain management, and breast cancer services. It was founded in 1996, and is headquartered in New City, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.webmd.com.



Apply To This Job