Account Manager

ACCOUNT MANAGER / DESIGNER (REMOTE – MID-WEIGHT) ROLE OVERVIEWWe are looking for a mid-weight Account Manager / Designer to support the delivery of signage and branding projects across Bristol, Gloucester, Cheltenham, and surrounding areas. This is a hands-on, production-focused role suited to someone with a few years’ experience who is confident creating visuals such as vehicle liveries, signage proofs, and mockups, and is looking to continue developing their skills in a fast-paced, commercially driven environment. You will manage enquiries, produce visuals, and help move projects from initial brief through to sign-off — all through structured systems, written communication, and CRM workflows.OUR MISSIONOur mission is to deliver creative, high-quality signage solutions that add real value to our clients’ businesses — enhancing brand visibility, strengthening identity, and driving sales through expertly designed signs and graphics. Through the strength of our brand, we offer a comprehensive range of products, combining honest advice, strong design, and efficient delivery. Our goal is to build long-term client relationships while continuing to grow our presence across the region. We are committed to delivering projects on time and to specification, maintaining a 99% pass rate for quality and punctuality. In the rare event of an issue, we aim to agree a resolution within 24 hours. As a result, over 95% of our customers would recommend our services and choose to work with us again.CORE VALUES We maintain the highest standards of professionalism We promote and embody a positive working culture The customer is at the centre of everything we do We prioritise long-term customer relationships and retention We consistently deliver on time and to specification We believe in collaboration and teamwork We continuously seek ways to improve and evolveKEY RESPONSIBILITIES Manage inbound enquiries via email and CRM (no phone calls required) Log, track, and manage all enquiries accurately within the CRM system Monitor and respond promptly to the shared sales inbox Gather clear and detailed client briefs through written communicationDESIGN & VISUAL TASKS Create vehicle wraps and van liveries (layout and application of existing branding) Produce signage proofs and mockups, including:o Shopfronts and fasciaso Tray signs and external signageo Internal branding and wayfinding Generate clear, professional visuals that help clients understand the final outcome Handle revisions efficiently (target: 95% sign-off within 3 revisions)PRODUCTION & DELIVERY Prepare artwork for print and production (print/cut-ready files) Ensure accuracy, consistency, and attention to detail across all outputs Follow internal processes to maintain quality and efficiencyCOMMERCIAL & ADMIN Prepare accurate, well-structured quotations (typically up to £750) Proactively follow up quotations using CRM workflows Support the conversion of enquiries into confirmed orders Escalate higher-value or complex enquiries where required Keep clients informed throughout each stage of the processWHAT WE’RE LOOKING FOR 2–4 years’ experience in signage, graphics, or a similar design role Experience creating vehicle graphics / wraps and signage visuals Good working knowledge of Adobe Illustrator (essential) Strong layout, spacing, and attention to detail Ability to manage multiple projects and deadlines Self-motivated and comfortable working remotely Clear, professional written communicationWHAT SUCCESS LOOKS LIKE Clean, accurate visuals with minimal revisions required Strong understanding of what works commercially (not just visually) Fast, consistent turnaround of proofs and mockups High level of organisation and CRM usage Positive contribution to team output and business growth Ongoing improvement in both design quality and efficiency

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