Account Manager

Account ManagerAt Starbridge, our mission is to catalyze a new era of public‑private partnerships in the $1.5T State, Local, and Education (SLED) market. We build tools that help companies identify early buying signals — from job changes to board meeting mentions — and reach the right person at the right time.The OpportunityWe’re hiring an Account Manager to own the renewal, expansion, and upsell components of our revenue engine. You’ll be the strategic partner for our enterprise clients, ensuring they maximize value from the Starbridge platform while driving sustainable growth through best-in-class net revenue retention. This role combines executive relationship management with hands-on customer success, making you a critical driver of our scaling B2B SaaS business.What You’ll DoOwn our revenue retention: Drive renewals, expansions, and upsells across our entire customer base with net revenue retention as your north star KPILead executive relationships: Serve as the day-to-day strategic partner for enterprise clients, building trust and alignment at the C-suite levelConduct quarterly business reviews: Facilitate strategic sessions that align customer objectives with Starbridge’s platform capabilities and roadmapPartner cross-functionally: Work closely with Customer Success Managers to ensure seamless customer experiences and identify growth opportunitiesDrive strategic alignment: Ensure our customers’ go-to-market strategies are optimally supported by Starbridge’s evolving platformWhy You’ll Love This RoleFounding impact: Shape the customer success and revenue operations playbook at a fast-growing startupExecutive presence: Lead strategic conversations with senior leaders in a $1.5T marketAI-powered growth: Work at the intersection of artificial intelligence and go-to-market innovationOwnership: Own a critical revenue lever with direct impact on company growth and trajectoryYou Might Be a Good Fit If You:Have proven CSM or Account Management success: You’ve owned renewals and upsells in previous roles, ideally at a B2B SaaS company, with a track record of exceeding NRR targetsCommand executive presence: You can walk into a room of senior executives and lead strategic discussions with confidence and credibilityAre fascinated by AI’s GTM impact: You understand how artificial intelligence is transforming sales and marketing, and you’re excited to be part of that evolutionThrive in ambiguity: As a founding hire, you’re comfortable building processes from the ground up and wearing multiple hatsHave relevant market experience: Bonus points for experience in government, education, or public sector salesInterview ProcessWe move fast — really fast. Getting back to someone today beats tomorrow, and our interview process reflects that mindset. Please keep us posted on your timeline so we can move quickly and speed things up where needed. All interviews are conducted via Google Meet.How We WorkBuild Bridges to Help Customers Win - We pride ourselves on being obsessively customer-centric.Shooting Star Speed - We move with extreme speed. We value momentum, decisiveness, and the ability to accelerate when it matters.Fun Is a Feature - Fun is a Feature means we intentionally design Starbridge to be an energizing place to do hard work. Joy, humor, and camaraderie make great teams faster, sharper, and more resilient.In the Arena - We believe the best ideas come from living close to the work, feeling the friction, hearing the nuance, and experiencing the details firsthand.Benefits include:Competitive salary + early-stage equityCompany provided Lunch in office everydayComplimentary gym (Chelsea Piers Fitness) membershipUnlimited PTORegular offsites (NYC + global locations)

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