Account Manager

About Us:Dunder MIfflin is a leading B2B paper and office supplies company that helps businesses access limitless paper in a paperless world. Our platform is trusted by a lot of companies across a ton of industries, and we’re growing. We’re looking for passionate team members who thrive in our environment and are excited to help customers succeed.Position Summary:We’re seeking a motivated and customer-focused Account Manager to join our team. In this role, you will be the main point of contact for a portfolio of customers, helping them derive maximum value from our platform. You’ll work cross-functionally to ensure retention, satisfaction, and growth within your accounts.Responsibilities:Build and maintain strong, long-term relationships with assigned customersUnderstand client business goals and align our solutions to meet their needsServe as the primary point of contact for customer questions, product updates, and issue resolutionIdentify opportunities for account growth and upsell in collaboration with the Sales teamConduct regular check-ins and QBRs to assess client satisfaction and product adoptionWork closely with Product, Support, and Implementation teams to ensure a smooth customer experienceMonitor account health and proactively address risks to retention or expansionMaintain accurate records of account activity in CRM toolsQualifications:2+ years of experience in account management, customer success, or a similar client-facing roleExperience in a B2B paper and office supply environmentStrong interpersonal and communication skillsProven ability to manage multiple projects and priorities simultaneouslyCustomer-centric mindset with a proactive approach to problem-solvingFamiliarity with CRM and account management tools (e.g., Salesforce, HubSpot, Gainsight)What We Offer:Competitive salary and benefits packageFlexible work environmentOpportunities for growth and developmentCollaborative and inclusive team cultureAshby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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