Account Manager

About KnotKnot’s mission is to empower consumers and businesses alike with connected merchant and banking experiences. Knot is like “Plaid for merchant connectivity.” We are building the platform connecting merchants to the many applications that consumers and businesses interact with everyday. Our flagship CardSwitcher product allows consumers to instantly update & manage their cards on file with online merchant accounts (e.g. Netflix or PayPal), while newer products like TransactionLink support the retrieval of item-level transaction data. We are building many new products on top of our novel merchant connectivity platform and we hope you choose to come build them with us!Founded in 2021, Knot was founded by two brothers and Thiel Fellows - Rory and Kieran O’Reilly - and today powers connected online payment experiences for hundreds of thousands of consumers. Companies like American Express, Current, BILT, Step, and more choose to embed Knot’s SDK in their apps to power best-in-class experiences for their customers.Knot is proudly backed by a select group of investors, including Nava Ventures, 8VC, American Express, Plaid, and co-founders & CEOs of prominent companies like Twitter, Warby Parker, Allbirds, Casper, Intercom, Deel, Italic, DraftKings, and many more.Working at KnotWe’re a world-class team hailing from all over the globe with the vast majority of the company in engineering roles. We are looking to further solidify our presence in NYC to be at the heart of the financial services ecosystem.Our team is relentlessly focused on building for our customers and every member of the financial services ecosystem. We take our work seriously and have fun while doing it. Both are equally important.About the RoleWe’re looking for an Account Manager with 2–3 years of experience to join our Go-to-Market team. You’ll be responsible for driving value with Knot’s post-sale customers — across growth-stage, mid-market, and enterprise — to ensure strong adoption, identify upsell opportunities, and deepen engagement with our products.This is a high-impact, externally facing role ideal for someone who blends strong interpersonal skills with a quantitative, analytical mindset. You’ll work closely with our customers’ product and GTM teams to guide success, grow revenue, and build long-term partnerships. Occasional travel may be required to foster key relationships and drive strategic expansion.What You’ll DoManage a portfolio of post-sale customers across all segments: growth, mid-sized, and enterpriseDevelop account strategies and drive product adoption to maximize customer valueIdentify and execute upsell and expansion opportunities in close coordination with GTM and product teamsAct as a trusted partner and advisor to your customers, building deep relationshipsAnalyze customer usage data and KPIs to proactively identify growth levers and potential risksCollaborate cross-functionally with Product, Engineering, and Support to ensure customer successRepresent the voice of the customer internally to inform product roadmap and strategyTravel periodically to meet customers and support strategic initiativesWho You Are2–3 years of experience in account management, customer success, partnerships, or a related roleStrong analytical and quantitative skills — comfortable digging into usage data and creating insightsExcellent written and verbal communication skills with a consultative, people-first approachExperience managing accounts and stakeholders across various sizes and complexity levelsSelf-starter who thrives in a fast-paced, high-ownership environmentWillingness to travel as needed to support customer relationships and growthWhat We OfferInteresting and impactful work with a small, ambitious teamCompetitive base salary + early-stage equity100% covered medical, dental, and vision insurance for you and your dependents (U.S.)Unlimited PTO and parental leaveBeautiful NYC office in Flatiron with a flexible in-office culture

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