Account Manager

Account Manager - RemoteWho Are We Looking For?BS&A Software, a leader in municipal software solutions, is seeking an Account Manager. Our ideal candidate understands the nuances of local government operations and is passionate about providing exceptional service to our existing customer base. With our company's dedication to evolving and user-centric software, we require a professional adept in maintaining and deepening client relationships, ensuring successful adoption of our latest Cloud-Based offerings. Position: Account Manager - RemoteWhat You'll Do:Foster enduring relationships with our current clients, ensuring their needs are met and exceeded.Guide customers through the migration process from license and maintenance agreements to our new cloud-based software solutions.Ensure customers are deriving value from payment processing functionality in collaboration with payment processing partnersCollaborate with internal teams to ensure seamless client transitions and to provide feedback on client needs and experiencesDevelop tailored strategies to enhance client satisfaction and retentionEducate and support clients on the full capabilities of our cloud solutions, enhancing their experience and optimizing their operationsMaintain accurate and up-to-date client records, using CRM tools like Salesforce to track progress and identify opportunities for additional supportParticipate in client meetings, webinars, and workshops to stay connected and address any client concerns or questionsRegularly update clients on new features and enhancements to our software, ensuring they leverage the full potential of our solutionsAbility to manage stress and anxiety levels in complex and fast paced environmentsWhat You'll Need:5+ years of experience (ideally) in customer facing role, preferably account management or customer success in the software or governmental sector.Proven track record of maintaining and growing client relationshipsStrong understanding of cloud-based software solutions and their implementation in a municipal contextExcellent communication skills, both verbal and written, with the ability to engage effectively with various stakeholdersA proactive and empathetic approach to client serviceAbility to work collaboratively with cross-functional teamsWillingness to travel occasionally (20% of the time) for client meetings and presentations Why BS&A Software?Competitive salary, commission, and bonus structureComprehensive benefits package, including health insurance and 401KGenerous PTO policyA culture that values diversity, inclusion, and balanceContinuous learning and development opportunitiesA supportive and collaborative working environment with opportunities for career growthHow to ApplyIf you’re a customer-obsessed professional ready to make a significant impact, we invite you to apply! BS&A Software is proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace.Experience RequirementsExperienced

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