Account Manager
About Ciellos
Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse. We are certified as both a Microsoft ISV Development Center and a Microsoft AIM Modernization Center. Our expertise covers a broad range of Microsoft technologies, such as Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management and Customer Engagement, in addition to Power Platform, Azure, AI, Copilot and more.
Ciellos has a proven partner centric business model that supports technical excellence, global project delivery, and repeatable methodology. Our deep experience comes from over 25 years of working with Microsoft partners and technologies.
Position Overview
We are seeking a results-driven and customer-focused Account Manager to join the Ciellos team on a permanent, full-time basis. As an Account Manager, you will be responsible for cultivating and maintaining strong relationships with our customers, understanding their business objectives, and ensuring the successful delivery of our services.
Responsibilities
Strategic Planning and Account Growth
Work closely with customers to understand their technology needs
Conduct regular strategic account reviews
Develop and implement account plans that support customers' business objectives
Identify opportunities for upselling and cross selling our services
Customer Relationship Management
Build and nurture strong, long-lasting relationships with key customer stakeholders
Understand customers' business goals and challenges to provide strategic guidance
Conduct regular cadence with key customer stakeholders
Proactively address and resolve customer concerns, ensuring a high level of satisfaction
Escalate issues to the appropriate teamsand facilitateprompt resolution
Support the Accounts Receivable team in payment collection, when necessary
Commercial Coordination
Serve as the main point of contact between customers and internal team members for commercial topics (e.g., contracting, pricing)
Collaborate with internal teams to understand and manage contract statuses (e.g., duration, budget)
Guide the contract renewal process for existing SOWs
Create new proposals/SOWs for expansion opportunities
CRM/Pipeline Management
Apply strong data hygiene to CRM records
Document expansion/follow-on opportunities in CRM
Manage individual opportunities and overall pipeline
Make requests for Services input (e.g., estimates, additional resources)
Communication and Reporting
Maintain understanding of customer projects – process, milestones and other relevant information through collaboration with the Ciellos Project Manager and other key team members
Provide management with regular reports on account status, growth opportunities, and challenges
Provide input into weekly forecast reports, supplementing project management data
What Is Needed to Succeed in The Role?
Minimum Requirements
Bachelor's degree in business, marketing, or a related field
Proven experience as an Account Manager in the IT industry
Strong understanding of Microsoft Dynamics ERP products and services
Excellent communication and interpersonal skills
Ability to manage multiple customers simultaneously
Demonstrated success in meeting and exceeding sales targets
Preferred Qualifications
Experience working with Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management, or Customer Engagement
Prior experience in a consulting or technology services company
Familiarity with Microsoft ISV and AIM partner programs
Experience managing complex contracts, proposals, and SOWs
Strong CRM and pipeline management skills
Location
This is a fully remote role for anyone located in the European time zone.
Compensation
Compensation is competitive and based on experience and location.
Our Benefits and Perks
Flexible Work Environment: Enjoy flexible hours and remote work options.
Generous Time Off: Take advantage of 4 weeks of annual paid time off and 11 national holidays.
Comprehensive Health Insurance: Benefit from flexible usage options and reimbursements within your annual allowance.
Professional Growth: Receive mentoring and training from Microsoft Dynamics experts, plus reimbursement for Microsoft certifications.
Referral Bonuses: Earn bonuses for successful candidate referrals after they pass the probationary period.
Social Fun: Participate in fun online events and office gatherings at our core Ciellos locations.
Awesome Perks: And yes, there's swag!
Our Culture
Our culture ensures everyone has a voice and feels truly welcome. People matter most at Ciellos and have always been at the heart of our business. We regularly ask our employees to share what they think about our strengths as a company.
How does Ciellos promote a strong culture across the multi-national organization?
Family oriented environment
Consistent leadership, based on trust and responsibility
Management provides autonomy and trusts employees to manage their tasks independently
Healthy hybrid work environment - work-life balance is not just talked about, but is a focus
When in the office, frequent opportunities to enjoy lunch as a team focused on comradery
Our Values That Shape Everything We Do at Ciellos
Trust is the foundation for all our relationships
Respect for everyone, at the heart of our culture
Courage to advise, consult, and plan at the highest potential
Harmony in collaboration, solutions, and teamwork
Quality focused on the highest quality of workmanship
Team supporting each other, our partners, and our customers
Why Should You Join Ciellos?
International consulting company with unique ERP talent
Frontrunner of the Women in Dynamics equality initiative
One of only a few Microsoft Dynamics Development Centers globally
220+ Dynamics Upgrades and Migrations
250+ Dynamics ERP Implementations
Managing more than 250 projects of various sizes and complexity annually
Internal rating of Employer Brand 8.35 out of 10
Remote work with flexible schedules or hybrid work in offices
Offices in 8 countries - USA, Canada, Brazil, Denmark, Portugal, Macedonia, Albania, Ukraine - with almost 200 employees total
10+ years of average Dynamics experience of our staff
25+ years of industry experience working with Microsoft in the ERP space
Who Should Apply?
We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you're passionate about our mission and aligned to Ciellos values, we hope you'll come to contribute to our culture.
We are not able to sponsor visas or take over sponsorship at this time.
Recruitment Notice
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
By choosing to apply you agree to your Personal Data gathering and processing. When you apply for a job at Ciellos, Ciellos will collect and use personal data about you during the recruiting and hiring process.
Notice to Recruitment Agencies and Third Parties
We are not accepting candidates submitted by third-party agencies or recruiters.
Apply Now
Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse. We are certified as both a Microsoft ISV Development Center and a Microsoft AIM Modernization Center. Our expertise covers a broad range of Microsoft technologies, such as Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management and Customer Engagement, in addition to Power Platform, Azure, AI, Copilot and more.
Ciellos has a proven partner centric business model that supports technical excellence, global project delivery, and repeatable methodology. Our deep experience comes from over 25 years of working with Microsoft partners and technologies.
Position Overview
We are seeking a results-driven and customer-focused Account Manager to join the Ciellos team on a permanent, full-time basis. As an Account Manager, you will be responsible for cultivating and maintaining strong relationships with our customers, understanding their business objectives, and ensuring the successful delivery of our services.
Responsibilities
Strategic Planning and Account Growth
Work closely with customers to understand their technology needs
Conduct regular strategic account reviews
Develop and implement account plans that support customers' business objectives
Identify opportunities for upselling and cross selling our services
Customer Relationship Management
Build and nurture strong, long-lasting relationships with key customer stakeholders
Understand customers' business goals and challenges to provide strategic guidance
Conduct regular cadence with key customer stakeholders
Proactively address and resolve customer concerns, ensuring a high level of satisfaction
Escalate issues to the appropriate teamsand facilitateprompt resolution
Support the Accounts Receivable team in payment collection, when necessary
Commercial Coordination
Serve as the main point of contact between customers and internal team members for commercial topics (e.g., contracting, pricing)
Collaborate with internal teams to understand and manage contract statuses (e.g., duration, budget)
Guide the contract renewal process for existing SOWs
Create new proposals/SOWs for expansion opportunities
CRM/Pipeline Management
Apply strong data hygiene to CRM records
Document expansion/follow-on opportunities in CRM
Manage individual opportunities and overall pipeline
Make requests for Services input (e.g., estimates, additional resources)
Communication and Reporting
Maintain understanding of customer projects – process, milestones and other relevant information through collaboration with the Ciellos Project Manager and other key team members
Provide management with regular reports on account status, growth opportunities, and challenges
Provide input into weekly forecast reports, supplementing project management data
What Is Needed to Succeed in The Role?
Minimum Requirements
Bachelor's degree in business, marketing, or a related field
Proven experience as an Account Manager in the IT industry
Strong understanding of Microsoft Dynamics ERP products and services
Excellent communication and interpersonal skills
Ability to manage multiple customers simultaneously
Demonstrated success in meeting and exceeding sales targets
Preferred Qualifications
Experience working with Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management, or Customer Engagement
Prior experience in a consulting or technology services company
Familiarity with Microsoft ISV and AIM partner programs
Experience managing complex contracts, proposals, and SOWs
Strong CRM and pipeline management skills
Location
This is a fully remote role for anyone located in the European time zone.
Compensation
Compensation is competitive and based on experience and location.
Our Benefits and Perks
Flexible Work Environment: Enjoy flexible hours and remote work options.
Generous Time Off: Take advantage of 4 weeks of annual paid time off and 11 national holidays.
Comprehensive Health Insurance: Benefit from flexible usage options and reimbursements within your annual allowance.
Professional Growth: Receive mentoring and training from Microsoft Dynamics experts, plus reimbursement for Microsoft certifications.
Referral Bonuses: Earn bonuses for successful candidate referrals after they pass the probationary period.
Social Fun: Participate in fun online events and office gatherings at our core Ciellos locations.
Awesome Perks: And yes, there's swag!
Our Culture
Our culture ensures everyone has a voice and feels truly welcome. People matter most at Ciellos and have always been at the heart of our business. We regularly ask our employees to share what they think about our strengths as a company.
How does Ciellos promote a strong culture across the multi-national organization?
Family oriented environment
Consistent leadership, based on trust and responsibility
Management provides autonomy and trusts employees to manage their tasks independently
Healthy hybrid work environment - work-life balance is not just talked about, but is a focus
When in the office, frequent opportunities to enjoy lunch as a team focused on comradery
Our Values That Shape Everything We Do at Ciellos
Trust is the foundation for all our relationships
Respect for everyone, at the heart of our culture
Courage to advise, consult, and plan at the highest potential
Harmony in collaboration, solutions, and teamwork
Quality focused on the highest quality of workmanship
Team supporting each other, our partners, and our customers
Why Should You Join Ciellos?
International consulting company with unique ERP talent
Frontrunner of the Women in Dynamics equality initiative
One of only a few Microsoft Dynamics Development Centers globally
220+ Dynamics Upgrades and Migrations
250+ Dynamics ERP Implementations
Managing more than 250 projects of various sizes and complexity annually
Internal rating of Employer Brand 8.35 out of 10
Remote work with flexible schedules or hybrid work in offices
Offices in 8 countries - USA, Canada, Brazil, Denmark, Portugal, Macedonia, Albania, Ukraine - with almost 200 employees total
10+ years of average Dynamics experience of our staff
25+ years of industry experience working with Microsoft in the ERP space
Who Should Apply?
We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you're passionate about our mission and aligned to Ciellos values, we hope you'll come to contribute to our culture.
We are not able to sponsor visas or take over sponsorship at this time.
Recruitment Notice
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
By choosing to apply you agree to your Personal Data gathering and processing. When you apply for a job at Ciellos, Ciellos will collect and use personal data about you during the recruiting and hiring process.
Notice to Recruitment Agencies and Third Parties
We are not accepting candidates submitted by third-party agencies or recruiters.
Apply Now