Account Manager
EF Go Ahead Tours is a company dedicated to providing enriching group travel experiences. They are seeking an Account Manager to support Group Coordinators, manage pre-departure details, and enhance customer acquisition and retention strategies. Responsibilities Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests Maintain an in-depth knowledge of our product, processes, and internal systems Skills Attention to detail Relationship-building skills Sales instincts Ability to manage key pre-departure details Ability to follow through on requests Strong verbal & written communication skills Creative problem-solving skills Ability to foster loyalty Competitive mindset Goal-oriented Experience in sales or account management Knowledge of travel industry Experience with group travel coordination Benefits Commitment to professional growth: robust monthly calendar of trainings and workshops Four weeks paid vacation your first year, ten paid holidays, and two floating holidays Exciting business travel opportunities 25% company match on your 401(k) contributions Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance Dependent care, healthcare and commuter Flex Spending Accounts (FSAs) Access to fertility care and family-building support Wellness benefits including a yearly fitness reimbursement Frequent social and learning events, including access to our employee-run resource groups Robust Employee Assistance Program Tenure-based sabbatical eligibility EF Product Discounts (discounts on travel, international language schools, Au Pair program and more) Discounts at local venues and businesses In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday. Company Overview EF Go Ahead Tours is a travel and tourism company. It was founded in 1990, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 201-500 employees. Its website is