Account Executive, Client Management
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes acting as the lead for "inside sales" (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts, operational submission of changes and plan maintenance and member specific assistance. In addition, the AE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills.
Self - starter high - performing individual; has comprehensive understanding of the PBM environment and broader health care system ability to work across departments to achieve success; has positive and respected relationships and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Optumâs capabilities - and looks for up sell / growth opportunities with the client; manages customer satisfaction of assigned accounts; takes accountability for individual and team objectives.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Youâll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Maintain overall accountability for client satisfaction, retention and growth
Use industry knowledge to add value to the clientsâ operation and look for up sell opportunities
Maintain an ongoing knowledge of clientsâ business; as well as their contract with Optum
Provide leadership for new client projects / implementations
Provide regular communication to management on client concerns and feedback
Communicate with clients via face - to - face meetings, conference calls and written correspondence
Interfaces with internal Optum departments
Assist in the marketing of sales strategies; product / service information
Maintain client business plan
Understands the Eligibility and Pharmacy Claims adjudication process
Monitor performance guarantees / Service Level Agreements
Negotiate contract renewals
Conduct periodic reviews with client and recommend new products / services as appropriate
Participate in best and final sales support as appropriate
Travel to client sites may be required
Other duties as assigned
Youâll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of experience in PBM Client Management and/or Pharmacy Benefits Implementation guidelines for low to mid-tier companies (5000+ employees)
3+ years of experience with owning / managing a book of business, responding to questions from clients, management and technical associates
Experience using RxClaim or similar claim adjudication system, to validate service delivery of Pharmacy Benefits
Experience with renewal strategy & upsells
Intermediate experience or higher using MS Excel to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulas
Intermediate experience using MS PowerPoint to create and modify presentations
Willing or ability to travel up to 10%25 as needed
Preferred Qualifications:
Experience utilizing software programs specific to Optumâs applications
Experience analyzing / understanding reports, metrics and client trends
PBM industry knowledge within the market and regulatory environment
*All employees working remotely will be required to adhere to UnitedHealth Groupâs Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youâll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneâof every race, gender, sexuality, age, location and incomeâdeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes â an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
The Account Executive (AE), Client Management is a position that requires focus on an assigned portfolio of clients within a specific geographic area. The AE is responsible for the overall growth, retention and strategic planning of that portfolio. This includes acting as the lead for "inside sales" (upsells) and overall management of customer retention, satisfaction and up sell activity of their assigned accounts, operational submission of changes and plan maintenance and member specific assistance. In addition, the AE will be the liaison between sales, operations and the customer. The ideal candidate will have exceptional written and verbal communication skills, the ability to build solid relationships with key decision makers of each client, and solid organizational skills.
Self - starter high - performing individual; has comprehensive understanding of the PBM environment and broader health care system ability to work across departments to achieve success; has positive and respected relationships and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Optumâs capabilities - and looks for up sell / growth opportunities with the client; manages customer satisfaction of assigned accounts; takes accountability for individual and team objectives.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Youâll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Maintain overall accountability for client satisfaction, retention and growth
Use industry knowledge to add value to the clientsâ operation and look for up sell opportunities
Maintain an ongoing knowledge of clientsâ business; as well as their contract with Optum
Provide leadership for new client projects / implementations
Provide regular communication to management on client concerns and feedback
Communicate with clients via face - to - face meetings, conference calls and written correspondence
Interfaces with internal Optum departments
Assist in the marketing of sales strategies; product / service information
Maintain client business plan
Understands the Eligibility and Pharmacy Claims adjudication process
Monitor performance guarantees / Service Level Agreements
Negotiate contract renewals
Conduct periodic reviews with client and recommend new products / services as appropriate
Participate in best and final sales support as appropriate
Travel to client sites may be required
Other duties as assigned
Youâll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of experience in PBM Client Management and/or Pharmacy Benefits Implementation guidelines for low to mid-tier companies (5000+ employees)
3+ years of experience with owning / managing a book of business, responding to questions from clients, management and technical associates
Experience using RxClaim or similar claim adjudication system, to validate service delivery of Pharmacy Benefits
Experience with renewal strategy & upsells
Intermediate experience or higher using MS Excel to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulas
Intermediate experience using MS PowerPoint to create and modify presentations
Willing or ability to travel up to 10%25 as needed
Preferred Qualifications:
Experience utilizing software programs specific to Optumâs applications
Experience analyzing / understanding reports, metrics and client trends
PBM industry knowledge within the market and regulatory environment
*All employees working remotely will be required to adhere to UnitedHealth Groupâs Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youâll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneâof every race, gender, sexuality, age, location and incomeâdeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes â an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.