Account Director (Product & Delivery)

🇨🇦 Up to CAD 120,000 salary on a full time, permanent employment contract 🌎 Fully remote working anywhere in Canada! 🏖️ 33 Days Paid Leave and Benefits ✨ A rare chance to own and grow one of Storyteller’s biggest accounts, used by a globally recognisable US sports brand 💻 Working with the latest hardware, tech stack and tools Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location). ABOUT US Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support. SUMMARY We’re looking for an experienced Account Director to take dedicated ownership of one of our largest and most valuable clients in US sport. You’ll be the day-to-day lead for the relationship, ensuring we deliver exceptional service, drive adoption and performance, and spot opportunities for expansion. This is a high-ownership role: you’ll work across product, engineering, delivery, and content to keep a complex account moving forward every day. RESPONSIBILITIES What You'll Do Serve as the primary point of contact for the account, ensuring we consistently meet (and exceed) expectations Drive the account forward every day: proactively identify opportunities, risks, and actions that improve client satisfaction and outcomes Run a high-touch cadence of communication (including daily interaction when needed), translating requests into clear priorities and next steps Coordinate internal teams to deliver on commitments – product, engineering, delivery, customer success and operations Own account planning: roadmap alignment, renewals, expansions, and commercial hygiene Deliver and lead on insightful reporting and QBRs, with clear performance narrative and actionable recommendations Manage incidents and escalations calmly and clearly – set expectations, align stakeholders, and drive resolution Interface with and work on daily requests from client executives Review key deliverables for quality and alignment with client goals Use AI and tools to speed up account work (e.g., summarising meetings, drafting comms and reports, analysing usage and performance trends, maintaining account documentation) QUALIFICATIONS What we’re looking for Proven experience in account management / customer success with enterprise clients (ideally 3+ years, but we care more about capability than a number) Exceptional communication skills and the ability to convey complex ideas succinctly A proactive, independent approach to work, with the ability to manage a high volume of tasks simultaneously Strong problem-solving skills and the ability to think critically about client needs and requests Comfort working cross-functionally and influencing without authority Ability and willingness to work US Eastern Time hours Reliable internet for remote work Strong passion and love for Basketball Nice to have: Experience in sports, media, or entertainment Experience working with mobile apps, SDK/API products, or technical stakeholders Experience working across time zones with US-based clients Experience with commercial / contractual elements of client relationships RECRUITMENT PROCESS Online video interview (short recorded answers to a mixture of questions) Follow-up exercise (compensated) to test skills relevant to this position Interview and exercise review with Andy (Chief Delivery Officer) Final interview with Bob (Founder & CEO) And that’s it!