Account Director
The client strategy team is right at the face of everything we do at Hype. The team is responsible for the delivery of all work, the retention of business through effective client management and ultimately the growth and success of our clients.
As a member of the Hype client strategy team, you will lead our client engagements. You will identify their business problems and understand how to leverage our core service offering to meet their needs and build successful long-term partnerships. You will help to develop ‘big ideas’ as part of the strategic and creative process and work alongside our global team and specialist departments to bring these to life.
TLDR About Hype
Hype is the leading agency in onchain marketing, founded in 2017
Work with leading projects in the Web3 space
Fully-remote, flexible hours, team of 110+ people
Competitive salary and future bonus opportunities
Who we’ve worked with:
Responsibilities
Ensure solid retention of clients by creating marketing strategies that deliver success:
Understand clients needs, thinking strategically about their problems and how our marketing services can help
Work closely with Growth Strategists in creating the marketing strategy, selling it to clients and winning their trust. You will be expected to have a solid grasp of marketing channels and tactics used in crypto and how to best utilize them for your clients.
Coordinate with department heads and the core marketing team to ensure the strategy is understood and executed on, while making sure workstreams are completed on time and to the highest possible standards
Identify, qualify and create new opportunities by:
Stay up to date on market trends and understanding the needs of our clients as they move through their different phases of growth: from pre-launch to start-up to scale-up
Capitalize on opportunities for growth by proactively planning campaigns with core marketing teams, influencing and guiding client's marketing initiatives
Drive and manage the upsell process by working with the Client Services and Strategy Director to qualify new client opportunities, develop proposals and expand our scope of work with new or existing services
Become a trusted pair of hands to clients and within Hype, driving overall business success:
Be the primary point of contact for clients and the voice for them internally to ensure they are receiving maximum value from their partnership with Hype
Establish a nimble way of working with your different clients to ensure we deliver best-in-class service regardless of the size, location or style of client
Maintain a high level of productivity, managing multiple competing priorities and timezones, and working effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
Identify opportunities for Hype to grow. We are a fast-growing business in a fast-growing industry; defining the marketing playbook for crypto projects around the world. We want everyone to contribute to how we work so we can continually improve our offering and remain at the forefront of our industry
Perks and Benefits
Fully Remote: Work from anywhere! We just ask that you overlap at least half a day with EU and US time zones — otherwise, your schedule is yours to manage
Diverse Projects: No monotony here! You'll work with a variety of clients across Web3, keeping things fresh and expanding your network
✈️ Travel Budget: Get support for work-related travel when needed
25 Days PTO: Recharge with 25 paid days off per year
Bull Run Bonus: Because when the market pumps, so should you
3-5 years experience retaining and expanding client accounts through value based solutions
Demonstrable evidence of track record of client services success in the digital, marketing, consulting or other professional services environment: exceeding targets; reduced churn, recognition amongst peers, awards
Track record of building relationships with senior line-of-business and digital marketing, executives and management within an entrepreneurial, well-funded start-up or scale up environment.
Understanding and ability to evidence the use of data and insight as a lever and differentiator in sales opportunities.
Passion for working with emerging technologies and a desire to deeply understand and demonstrate Hype’s skills and functionality, use cases, as well as business and technical elements
Excellent communication (written and verbal), interpersonal and presentation skills
Experience working in a fast-paced, high growth company where change is a constant
Highly driven individual with an exemplary work ethic
Able to function independently, as well as collaboratively with Hype team members
Passionate about developing and delivering exceptional outcomes and results for clients
A strong desire to quickly understand and grow high level knowledge of our industry
Nice to Have:
Agency/consulting background
Connected to other crypto networks, KOLs and communities
Experience being in DAOs and with governance proposals.
Experience with managing questing, whitelisting, airdrop campaigns
Written proficiency in other languages
Application process:
Please send a CV via Recruitee
Complete the next prompts - 3 paragraphs about: Why Hype? Your experience, 3 crypto orgs you are excited about in 2024 & why?
Applicants will have two interviews, initial and then Exec team.
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