Account Coordinator

Roku is the #1 TV streaming platform in the U.S. and is seeking an Account Coordinator for their Client Services Team. The role involves managing advertising campaigns, collaborating with various teams to ensure execution, and developing insights to drive client success.ResponsibilitiesPartner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign supportManage and master tools like SFDC/Tarmac, Roku DMP, Tableau, Prisma, and other systems critical to campaign executionSupport campaign planning, execution, and monitoring, including creative asset QA, tag mapping, and measurement setupAnalyze campaign performance metrics to identify trends, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewalsDevelop a deep understanding of the Roku platform, ad products, and the evolving media landscape to effectively support client goalsMonitor campaign performance and pacing, providing insights for upselling and renewalsTroubleshoot campaign issues collaboratively with teams like Ad Operations, Billing, and MeasurementCreate post-campaign wrap reports tailored to client needs and account tiersEnsure accurate pipeline management and timely IO processing for seamless campaign launchesBuild and maintain strong relationships with internal teams and clients to ensure satisfaction and trustSkillsStrong written and verbal communication skillsExperience presenting to external clients (e.g., wrap reports, pacing updates, or billing deliverables)Comfort managing tier 3 accounts end-to-end with minimal supportExcellent organizational and time management abilitiesProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Ability to work collaboratively in a team environmentDetail-oriented with a proactive approach to problem-solvingEagerness to learn and adapt in a fast-paced environmentStrong interpersonal skills to build and maintain client relationshipsFamiliarity with CRM software and project management tools (a plus)BenefitsHealth insuranceEquity awardsLife insuranceDisability benefitsParental leaveWellness benefitsPaid time offHealthcare (medical, dental, and vision)LifeAccidentDisabilityCommuterRetirement options (401(k)/pension)Company OverviewRoku develops video streaming devices that provide users access to Internet-streamed video or audio services. It was founded in 2002, and is headquartered in Los Gatos, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.roku.com.Company H1B SponsorshipRoku has a track record of offering H1B sponsorships, with 120 in 2025, 166 in 2024, 81 in 2023, 279 in 2022, 195 in 2021, 107 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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