Account Coordinator

Mercer is seeking a talented individual to join their North America Career Products Account Management team. In this role, the Account Coordinator will manage a book of about 1000 clients, ensuring smooth client communication and supporting Dedicated Account Managers. Responsibilities Respond to client inquiries through the shared Client Engagement mailbox and handle all components of servicing client accounts Ensure timely submission and resolution of platform access requests Support sales and contract renewal tasks such as creating quotes, drafting contracts for review and preparing supplementary materials as needed Maintain accurate records by entering opportunities and contract updates into MPower, our CRM tool, and conducting regular audits for data accuracy Assist with the invoicing process including initial review, coordination with billing team, and client communication Support Dedicated Account Managers and clients during the participation process; including user management, client trainings on our tools, meeting preparation, reminders, and audit assistance Communicate directly with clients mainly via email and occasionally by phone, supporting the sales and renewal process without direct selling responsibilities Skills Bachelor's degree required; Master's preferred 1-2 years of relevant experience Strong communication skills and highly organized Ability to thrive in a fast-paced environment Interest in client-facing roles Strong English proficiency for interaction with North American clients Experience working in client servicing or account coordination roles Familiarity with CRM systems and sales support tools Flexibility to work flex shifts (e.g., 10 AM–6 PM or 11 AM–7 PM) to accommodate time zone differences Benefits Health and welfare benefits Tuition assistance 401K savings Other retirement programs Employee assistance programs Company Overview Mercer Company offers property management, investment, leasing, real estate, tenant, and owner representation services. It was founded in 2008, and is headquartered in Dallas, Texas, USA, with a workforce of 11-50 employees. Its website is Company H1B Sponsorship Mercer Company has a track record of offering H1B sponsorships, with 1 in 2026, 16 in 2025, 22 in 2024, 19 in 2023, 33 in 2022, 29 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.