Absence Management Claim Specialist
MetLife is a leading financial services company recognized for its commitment to making a difference in the lives of its customers. They are seeking an Absence Management Claim Specialist to handle and administer Family & Medical Leave Act and Americans with Disabilities Act claims, ensuring compliance with regulatory requirements and company policies. Responsibilities Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act (ADA) claims and adhere to federal and state regulatory and/or company plan requirements Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions Complete eligibility decisions during intake call, gather pertinent data, when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc Update systems to accurately reflect leave status and ensure appropriate diary documentation exists Skills New hires should live a commutable distance from the site the role is posted in 1+ years of experience in insurance (health, life, auto, home, etc.) Strong focus on customer satisfaction and attention to detail Strong communication skills, both written and oral High school diploma or GED equivalent This role has mandatory paid training starting on May 4th lasting for up to 4 weeks. Candidates must be available and present for all training days Bachelor's degree or higher education FMLA/ADA claims knowledge of process and procedures Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning Benefits Comprehensive health plan that includes medical/prescription drug and vision Dental insurance No-cost short- and long-term disability Company-paid life insurance Legal services A retirement pension funded entirely by MetLife 401(k) with employer matching Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance Employee Assistance Program (EAP) Digital mental health programs Parental leave Paid time off Paid holidays Volunteer time off Tuition assistance Company Overview MetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship MetLife has a track record of offering H1B sponsorships, with 12 in 2026, 164 in 2025, 108 in 2024, 113 in 2023, 155 in 2022, 75 in 2021, 81 in 2020. Please note that this does not guarantee sponsorship for this specific role.