988 Chat & Text Counselor
About the position As a Chat & Text Counselor, you will provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services. Operating in a fully remote capacity with an option to work on-site, you will play a critical role in delivering compassionate and effective support during moments of crisis. This position emphasizes maintaining high-quality standards in all interactions to ensure help-seekers receive the best possible care and guidance. By actively listening, assessing needs, and providing appropriate resources, you will make a meaningful impact on individuals seeking assistance. Responsibilities • Offers crisis-counseling services via chat and text. • Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors. • Serves as a mandated reporter in cases of suspected abuse or neglect. • Is familiar with resources and providing information and referrals to visitors as appropriate. • Maintains accurate and detailed chat/text reports. Documentation must be completed in real time. • Responds to concurrent interactions in alignment with 988 Lifeline standards; accept overlapping interactions only when clinically appropriate. • Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program. • Assists in the training process of new counselors. • Participates in community outreach events such as resources tables and presentation about suicide prevention as needed. • Attends routinely scheduled meetings for the Suicide Prevention Center. Requirements • Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. • Possess a high school Diploma or equivalent. • Be 18 years of age or older. • Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. • Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. • Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. • Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. • Be empathetic, flexible, and adaptable to varying situations. • Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays. • Be reliable and able to adhere to schedules based upon program needs. • Complete yearly required continuing education trainings. • Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage. • Goal-oriented team player with strong experience working in large and complex systems. • A commitment to team objectives and Didi Hirsch philosophies. • Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits • Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.