9-1-1 Emergency Dispatcher and Telecommunicator

Job Description Job Description Join our municipal city as a 911 Dispatcher and play a vital role in public safety. This is your opportunity to be the first point of contact in emergencies, helping our community during critical moments. Key Responsibilities: As a 911 Dispatcher, you will: Answer and process 911 and non-emergency calls, dispatching appropriate safety services. Operate advanced systems, including radio frequencies, LEDS, NCIC terminals, and in-house computers. Provide critical information to police, fire, and emergency medical services. Maintain records, prepare reports, and assist with general clerical duties. Act as the welcoming face of the department, assisting the public with information and forms. Monitor building security as needed. Benefits: Competitive salary with opportunities for overtime. Comprehensive medical, dental, and vision coverage. Retirement plan eligibility after six months. Generous leave package, including four floating holidays annually, your birthday off, and accrued vacation and sick leave. Work Schedule: Shifts include 8, 10, or 12-hour rotations (day, swing, or night shifts) based on seniority and department needs. Qualifications: High school diploma or GED. Two years of clerical or receptionist experience or equivalent training and education. Experience in a fast-paced hospitality environment also converts well into the dispatch communication world, so those with two-plus years of service experience handling multiple duties are encouraged to apply. Strong communication skills, especially in emergencies. Ability to obtain certifications such as CPR, Emergency Medical Dispatch, and Basic Telecommunicator within one year of employment. A complete job description is available in our hiring portal or by downloading the complete job description in the link below. Application Process: Please submit a complete application, including a cover letter, resume, and responses to supplemental questions, via Applicant Pool. Candidates must be willing and able to undergo thorough evaluations, including interviews, background checks, and a medical and psychological exam. Make a difference in your community. Apply today to become a 911 Dispatcher with the City of Seaside! The background and drug screen requirement applies to employees responsible for the care and safety of the public, as well as those involved in high-risk safety tasks that pose a significant danger to the public. For example, Police Officers, 911 Operators, Firefighters, Lifeguards, and employees operating or working around equipment that can pose a danger to the public.

Required qualifications:
• High school diploma or GED
• Two years of clerical or receptionist experience or equivalent training and education
• Strong communication skills
• Ability to obtain CPR, Emergency Medical Dispatch, and Basic Telecommunicator certifications within one year

Desired qualifications:
• Experience in a fast-paced hospitality environment
• Ability to handle multiple duties effectively