(3rd Shift) Customer Experience Agent *REMOTE*
This is a fantastic, simple entry-level opportunity for a Customer Experience Agent *REMOTE*! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary. Â Â Job Title: 3rd Shift Customer Experience Agent *REMOTE*
Reports to: Office Manager...
Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on Sunday
Pay Scale: $20/ hour
Position Summary:
This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.
Job Duties and Responsibilities:
 Answer inbound phone calls to schedule jobs and handle customer service inquiries
 Initiate outbound phone calls for scheduling of service calls
 Handle various customer inquiries and requests efficiently and accurately
 Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
 Utilize Service Titan software to effectively plan and dispatch jobs
 Proactively communicate with customers regarding estimated arrival times, technician details, etc.
 Communicate with technicians regarding availability, expected completion time, etc.
 Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
 Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
 High interaction with service technicians and various customers from residential to commercial
 Other duties as assigned
Qualifications:
 Must live in Illinois
 Must be familiar with the surrounding Chicagoland area
 High school diploma or equivalent (GED)
 Minimum of 3 years relevant work experience in customer service environment
 Previous dispatch experience a plus
 Strong verbal and written communication skills
 Plumbing, Electric & HVAC experience a Plus
 Attention to detail
 Ability to manage priorities and workflow
 Ability to deal effectively with a diversity of individuals at all organizational levels
 Versatility, flexibility and a willingness to work within constantly changing priorities
 Proficient in Microsoft Office
 Ability to work from home efficiently
 Ability and willingness to work nights and weekends
Benefits:
 Medical, Dental & Vision Insurance
 Supplemental AFLAC Insurance Options
 401(k) Plan with Company Match
 Company-proved Life Insurance
 Employee discounts on company-provided services
 On-site training facility for continuous employee development
 Paid Time Off (PTO)
 Paid Holidays
 Tuition Reimbursement
Job Type: Full-time
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Health insurance
 Paid time off
 Professional development assistance
 Referral program
 Vision insurance
 Work from home
Shift:
 Evening shift
 Overnight shift
Work setting:
 Remote
Work Location: Remote Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Reports to: Office Manager...
Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on Sunday
Pay Scale: $20/ hour
Position Summary:
This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.
Job Duties and Responsibilities:
 Answer inbound phone calls to schedule jobs and handle customer service inquiries
 Initiate outbound phone calls for scheduling of service calls
 Handle various customer inquiries and requests efficiently and accurately
 Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
 Utilize Service Titan software to effectively plan and dispatch jobs
 Proactively communicate with customers regarding estimated arrival times, technician details, etc.
 Communicate with technicians regarding availability, expected completion time, etc.
 Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
 Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
 High interaction with service technicians and various customers from residential to commercial
 Other duties as assigned
Qualifications:
 Must live in Illinois
 Must be familiar with the surrounding Chicagoland area
 High school diploma or equivalent (GED)
 Minimum of 3 years relevant work experience in customer service environment
 Previous dispatch experience a plus
 Strong verbal and written communication skills
 Plumbing, Electric & HVAC experience a Plus
 Attention to detail
 Ability to manage priorities and workflow
 Ability to deal effectively with a diversity of individuals at all organizational levels
 Versatility, flexibility and a willingness to work within constantly changing priorities
 Proficient in Microsoft Office
 Ability to work from home efficiently
 Ability and willingness to work nights and weekends
Benefits:
 Medical, Dental & Vision Insurance
 Supplemental AFLAC Insurance Options
 401(k) Plan with Company Match
 Company-proved Life Insurance
 Employee discounts on company-provided services
 On-site training facility for continuous employee development
 Paid Time Off (PTO)
 Paid Holidays
 Tuition Reimbursement
Job Type: Full-time
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Health insurance
 Paid time off
 Professional development assistance
 Referral program
 Vision insurance
 Work from home
Shift:
 Evening shift
 Overnight shift
Work setting:
 Remote
Work Location: Remote Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now