(3rd Shift) Customer Experience Agent *REMOTE*
Job Title: 3rd Shift Customer Experience Agent *REMOTE*
Reports to: Office Manager...
Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on Sunday
Pay Scale: $20/ hour
Position Summary:
This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.
Job Duties and Responsibilities:
Answer inbound phone calls to schedule jobs and handle customer service inquiries
Initiate outbound phone calls for scheduling of service calls
Handle various customer inquiries and requests efficiently and accurately
Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
Utilize Service Titan software to effectively plan and dispatch jobs
Proactively communicate with customers regarding estimated arrival times, technician details, etc.
Communicate with technicians regarding availability, expected completion time, etc.
Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
High interaction with service technicians and various customers from residential to commercial
Other duties as assigned
Qualifications:
Must live in Illinois
Must be familiar with the surrounding Chicagoland area
High school diploma or equivalent (GED)
Minimum of 3 years relevant work experience in customer service environment
Previous dispatch experience a plus
Strong verbal and written communication skills
Plumbing, Electric & HVAC experience a Plus
Attention to detail
Ability to manage priorities and workflow
Ability to deal effectively with a diversity of individuals at all organizational levels
Versatility, flexibility and a willingness to work within constantly changing priorities
Proficient in Microsoft Office
Ability to work from home efficiently
Ability and willingness to work nights and weekends
Benefits:
Medical, Dental & Vision Insurance
Supplemental AFLAC Insurance Options
401(k) Plan with Company Match
Company-proved Life Insurance
Employee discounts on company-provided services
On-site training facility for continuous employee development
Paid Time Off (PTO)
Paid Holidays
Tuition Reimbursement
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Work from home
Shift:
Evening shift
Overnight shift
Work setting:
Remote
Work Location: Remote
Apply Now
Reports to: Office Manager...
Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on Sunday
Pay Scale: $20/ hour
Position Summary:
This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.
Job Duties and Responsibilities:
Answer inbound phone calls to schedule jobs and handle customer service inquiries
Initiate outbound phone calls for scheduling of service calls
Handle various customer inquiries and requests efficiently and accurately
Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
Utilize Service Titan software to effectively plan and dispatch jobs
Proactively communicate with customers regarding estimated arrival times, technician details, etc.
Communicate with technicians regarding availability, expected completion time, etc.
Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
High interaction with service technicians and various customers from residential to commercial
Other duties as assigned
Qualifications:
Must live in Illinois
Must be familiar with the surrounding Chicagoland area
High school diploma or equivalent (GED)
Minimum of 3 years relevant work experience in customer service environment
Previous dispatch experience a plus
Strong verbal and written communication skills
Plumbing, Electric & HVAC experience a Plus
Attention to detail
Ability to manage priorities and workflow
Ability to deal effectively with a diversity of individuals at all organizational levels
Versatility, flexibility and a willingness to work within constantly changing priorities
Proficient in Microsoft Office
Ability to work from home efficiently
Ability and willingness to work nights and weekends
Benefits:
Medical, Dental & Vision Insurance
Supplemental AFLAC Insurance Options
401(k) Plan with Company Match
Company-proved Life Insurance
Employee discounts on company-provided services
On-site training facility for continuous employee development
Paid Time Off (PTO)
Paid Holidays
Tuition Reimbursement
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance
Work from home
Shift:
Evening shift
Overnight shift
Work setting:
Remote
Work Location: Remote
Apply Now