3rd hire: ⭐ Customer Success

Join an early-stage startup.Unlock access to credit.Accelerate economic mobility.Join us as the 3rd member of our two-person customer success team! If you have experience providing exceptional customer support and account servicing in an early-stage or high-growth consumer fintech startup, we'd love to chat. We're looking to hire someone who can continue meaningfully contributing to customer support and account servicing operations as our team grows.About usKovo is transforming financial access for underserved Americans. We believe everyone deserves the opportunity for economic independence. Our innovative financial empowerment platform creates pathways to credit and financial inclusion, empowering individuals traditionally excluded from financial opportunities.We've scaled revenue 10x and improved efficiency 5x over the past two years. Our revenue per employee now exceeds 2x the 90th percentile benchmark among startups. This is a venture-scale company that has started generating positive free cash flow early in its lifecycle, resulting in less dilution for our employees as we accelerate momentum without being dependent on venture funding to stay alive. We're seeking exceptional individuals eager to help us scale another 10x and beyond.Kovo is backed by Inspired Capital and Homebrew, along with founders and leaders from Plaid, Cash App, Affirm, NerdWallet, Ramp, Alloy, MoonPay, Uber, Etsy, LendingClub, Column, Carbon Health, Grindr, and more.About youEnergized by providing great support to traditionally underserved customers, and scaling that support for a business focused on financial empowerment for millions of underserved individualsComfortable in a high-intensity role and seeking an ambitious workload (not a 40-50 hour workweek)Thrive in a remote work environmentPrior experience (2+ years) working in a professional customer support and/or account servicing role for an early-stage or high-growth consumer fintech startupMotivated to use AI, automation, and data tools in your day-to-day work to push the boundaries of what a single individual can doSelf-starter who thrives in ambiguity, handles shifting priorities fluidly, and works effectively with cross-functional teamsEnjoy leveraging customer support interactions to find and report bugs internallyExperience interfacing with engineeringEarly-stage startup experience and demonstrated ability to learn rapidlyProficient with SQL (bonus)What you'll doA little bit of everything! You'll be the 3rd member of our two-person customer success team, so you'll have input in a lot of long-term support and servicing decisions. You'll help establish the customer success foundation for the entire company.Support our customers while scoping self-serve features and scaling servicing operationsWhy you might be excited about usDirectly impact millions of underserved individuals’ ability to access creditWork with minimal bureaucracy, significant ownership, and have broad impactWe don't micromanage and will set you up to do your best workWhy you might not be excited about usWe’re a small team; roles and responsibilities evolve quicklyPriorities and projects shift as we learn and adaptWe’re still building foundational systems and processes

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