100% Remote - Salesforce Business Analyst - Contract to Hire
100% Remote
Contract to Hire
Client's goal is to Hire Full Time after a period of Consulting
Per client requirements: Must be US Citizen or Green Card Holder status
: Salesforce Service Cloud experience
: Recent P&C Insurance industry
OVERVIEW:
The Salesforce Business Analyst will work across teams to enhance the usage and functionality of Salesforce.
• This includes working with a variety of managers and use cases, and understanding both the business need and the system functionality.
• The ideal candidate is a strong Business Analyst who understands Salesforce and workflows, and can develop automated and scalable processes to meet our various teams’ needs.
TASKS AND RESPONSIBILITIES:
• Interface with Salesforce users to translate business requirements into effective Salesforce solutions
• Understand and follow change controls processes, guiding users and business leaders through the change process as it relates to Salesforce
• Create technical requirements for developers and provide suggestions during the development stage that will meet customer business needs
• Build and maintain documentation of implemented flows versus conceived and original designs
• Work with the internal readiness and training organization to ensure new functionalities are clearly documented and reflected accurately in training materials
• Deploy new Salesforce capabilities to improve organization productivity, automate non-value add manual tasks and continuously improve various teams’ usage of Salesforce
Required:
• 6+ years of professional Business Analyst Experience
• 5+ years working with Salesforce environment
• Preferred - Salesforce Certifications
• A plus - Prior insurance industry experience
• Ability to effectively communicate business processes through the use of written documents and diagrams
• Experience designing Salesforce reports and dashboards that clearly communicate operational status and analytical trends
• Experience designing comprehensive test plans with measurable testing criteria
Preferred Experience:
• 7+ years’ experience with Salesforce and prior experience working with business units to develop their usage and functionality of the CRM
Apply tot his job
Apply To this Job
Contract to Hire
Client's goal is to Hire Full Time after a period of Consulting
Per client requirements: Must be US Citizen or Green Card Holder status
: Salesforce Service Cloud experience
: Recent P&C Insurance industry
OVERVIEW:
The Salesforce Business Analyst will work across teams to enhance the usage and functionality of Salesforce.
• This includes working with a variety of managers and use cases, and understanding both the business need and the system functionality.
• The ideal candidate is a strong Business Analyst who understands Salesforce and workflows, and can develop automated and scalable processes to meet our various teams’ needs.
TASKS AND RESPONSIBILITIES:
• Interface with Salesforce users to translate business requirements into effective Salesforce solutions
• Understand and follow change controls processes, guiding users and business leaders through the change process as it relates to Salesforce
• Create technical requirements for developers and provide suggestions during the development stage that will meet customer business needs
• Build and maintain documentation of implemented flows versus conceived and original designs
• Work with the internal readiness and training organization to ensure new functionalities are clearly documented and reflected accurately in training materials
• Deploy new Salesforce capabilities to improve organization productivity, automate non-value add manual tasks and continuously improve various teams’ usage of Salesforce
Required:
• 6+ years of professional Business Analyst Experience
• 5+ years working with Salesforce environment
• Preferred - Salesforce Certifications
• A plus - Prior insurance industry experience
• Ability to effectively communicate business processes through the use of written documents and diagrams
• Experience designing Salesforce reports and dashboards that clearly communicate operational status and analytical trends
• Experience designing comprehensive test plans with measurable testing criteria
Preferred Experience:
• 7+ years’ experience with Salesforce and prior experience working with business units to develop their usage and functionality of the CRM
Apply tot his job
Apply To this Job